Privacy Policy

1. Who We Are

Refynd ("we," "us," or "our") operates the website refynd.ca and provides a content evaluation platform where users can test their content against expert panels before publishing. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information You Provide

• Account information (name, email address) via Clerk authentication
• Content you submit for evaluation (titles, captions, ad copy)
• Payment information (processed securely by Stripe — we never see your card details)

Information Collected Automatically

• Device type, browser type, operating system
• IP address (anonymized)
• Pages viewed, time spent, referral source
• Usage patterns and feature interactions (via PostHog)

3. How We Use Your Information

• Provide and improve our content evaluation services
• Process your content through our expert evaluation pipeline
• Manage your account and credit balance
• Process payments and issue refunds
• Analyze usage patterns to improve our platform (via PostHog)
• Send transactional emails (via Resend)
• Comply with legal obligations

4. Content You Submit

Content submitted for evaluation (YouTube titles, Instagram captions, tweets, LinkedIn posts, ad copy) is processed through our expert evaluation pipeline. We retain your submitted content and evaluation results so you can access your history. Your content is never shared with other users unless you explicitly choose to share results via a share link.

We do not use your submitted content to train AI models. Your content is used solely for the purpose of generating your evaluation results.

5. Third-Party Services

We use the following third-party services that may collect data:

• Clerk— authentication and user management
• Stripe— payment processing
• Vercel— hosting and infrastructure

Each service has its own privacy policy. We encourage you to review them.

6. Cookies & Tracking

Our website uses cookies for authentication (Clerk) and analytics (PostHog). PostHog analytics can be configured to respect Do-Not-Track signals. Authentication cookies are essential for the service to function.

You can control cookies through your browser settings. Disabling authentication cookies will prevent you from using the platform.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• All data transmitted over HTTPS/TLS encryption
• Stripe PCI-DSS compliance for payment processing
• Clerk-managed authentication with secure session handling
• Server-side API keys never exposed to client code
• Rate limiting on API endpoints
• Input validation and sanitization on all user inputs

8. Data Retention

We retain your account data and evaluation history for as long as your account is active. Credit transaction records are retained for financial compliance purposes. You can request deletion of your account and associated data at any time.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

For Canadian residents (PIPEDA), European residents (GDPR), and California residents (CCPA): you have additional rights under your respective privacy laws. Contact us to exercise these rights.

10. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email. The "Last updated" date at the top indicates the most recent revision.

12. Contact

For privacy-related inquiries, contact us at support@refynd.ca.